Improving the Patient Experience in an Ambulatory/Clinic Setting

a female doctor stands next to a senior patient in her waiting room and casually chats through her factsheet . In the background a nurse stands at the reception desk whilst a mother and child play in the foreground waiting for their turn.

Tick. Tick. Tick.

As each second rolls off the clock in an ambulatory care or clinic waiting room, patient ‘impatience’ proportionally increases. In some cases, the wait is mentally and even physically excruciating as he or she hopes for a quick diagnosis and remedy in order to hit the road to recovery.

How can clinics best avoid scenarios where the wait is too long? How can these organizations ensure each patient is getting attended to properly? One answer is to unleash the power of Real-Time Locating System, or RTLS, in waiting room areas. RTLS technology allows nurses and doctors to receive an alert if someone has been waiting for a specified amount of time.

Waiting for a doctor is uncomfortable by nature. When facilities are able to act upon these alerts, all patients are given the kind of information that enhances comfort and lessens unpredictability.

These alerts have merit once a patient has already begun treatment, as well. For example, it’s easy to lose track of how long a patient has been in a certain room for daily or weekly routines such as therapy or radiation. With ZulaFly’s Fuzion software, real-time information combines with location-based data to help staff members know how long the patient has been in a specific room for treatment.

In other instances, facilities may want to gather data related to the length of time a patient was with a specific care provider. This can efficiently be done through ZulaFly’s customizable reporting system. ZulaFly can tell you how long a patient waited in the exam room prior to their first staff encounter, as well as the entire length of their visit from registration to leaving the facility.

How can you control the spread of disease within a clinic setting? If an infectious patient were to be within the facility, staff can determine which staff, patients and assets that particular patient was in contact with, and where. ZulaFly provides the location of encounters with staff and other patients, as well as assets, to quickly contain the spread of an infectious disease.

What if a patient is faced with an unexpected emergency situation while in a waiting room or doctor’s office? Immunization reactions, serious allergy situations, or sudden changes in the pattern of an illness can create heightened circumstances that require immediate assistance. Fuzion allows patients the freedom to access assistance thanks to an active button tag they can use while visiting a clinic or ambulatory care facility.

Being sick is never enjoyable. However, long clinic waits with little to no communication can make the experience exponentially worse. ZulaFly’s Fuzion solution is created to provide increased comfort for patients in an ambulatory care or clinic setting. Meanwhile staff, nurses and doctors are empowered with information that helps them follow through on the facility’s promise to provide top-notch care.

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