Health and safety of patients will always be the top priority for any healthcare organization. When a patient steps into a walk-in clinic, for example, they expect to be given expert-level care that puts their health and vitality at the forefront.
On the flip side, many of these patients have become trained to expect frustration in the form of long waiting room periods before this care is received.
Is there a way to change this perception? How can a busy clinic still provide a relatively comfortable waiting period for patients? The workflow solution within ZulaFly’s Fuzion platform is a great place to start.
Reduce waiting room traffic jams
“I hate the waiting room. Because it’s called the waiting room, there’s no chance of not waiting. It’s built, designed, and intended for waiting. Why would they take you right away when they’ve got this room all set up?”
The above quote from Jerry Seinfeld encapsulates the way your average clinic visitor typically feels about their encounter. But what if your clinic was known for quicker-than-average wait times? What if patients weren’t left waiting and wondering whether they have to wait 5 minutes for 50 minutes?
It’s time to take better control of the patient experience–from the minute they walk in the door.
Fuzion features wearable location tags and customized maps and dashboards. These allow those on staff to know – in real time – critical data such as the availability of certain rooms and how long patients have been waiting.
While patients may still have to wait longer than they’d like to from time to time, a simple, “I’m sorry we are having a busy day, your wait will be no longer than ten more minutes,” can go a long way. Without a viable workflow solution, it can be difficult to identify who’s been experiencing a longer-than-average wait in a general waiting room, or doctor/nurse’s office.
When it comes to the flow of patients, your healthcare facility should be known more for speedy service instead of lagging and logjams. Utilizing Fuzion to get a handle on average cycle time helps cut down on instances where patient workflow hits a snag. By making the proper modifications, staff members can provide a higher level of care and see more patients over a shorter period of time.
Subtasks provide powerful data for your clinic
Fuzion’s subtasks for phases of care give you the ability to digest RTLS data into manageable portions, leading you along a customizable path. This information can shed light on critical details that may typically get lost in the shuffle. For example, subtasks make it possible for staff members to know where certain activities were performed before a specific patient was transported to the next phase of care. When you consider this information can be captured in real-time, spaces can be cleared for new patients and conversation can occur that keeps a patient in the loop when a waiting period evolves into a longer-than-normal instance.
Ultimately, the customizable nature of Fuzion allows you to setup your phases of care in a specific order, or you can also capture patient care data as it’s happening, even if no specific order is required.
In a clinic setting, rooms are being, filled, emptied, and prepared for the next patient on a constant basis. Patient movement strategies allow you to understand these workflow patterns–by real-time data or customizable reports–on how rooms are being used, giving you the tools to best align efficient utilization in the future.
Add it up, and you get fewer bottlenecks, improved communication, and more intentional service within your clinic… all thanks to Fuzion’s workflow solution.
When this happens, patients certainly take notice. As a result, they are likely to view your healthcare system as one that truly has their best interests in mind–not just in the moment of seeing a doctor or nurse–from the instant they walk in the door.