RTLS implementation becoming prominent in hotel industry

The life of a hotel maid or housekeeper can be a dangerous one. While the actual tasks of the job offer little in the way of physical risk, encounters with unscrupulous guests can pose a significant threat.

In hotel settings, housekeepers are typically responsible for cleaning entire blocks of rooms. This makes for frequent periods of isolation. The risk factors exponentially increase if the housekeeper has no way to immediately and discretely signal for help if they are being assaulted or attacked.

In 2011, the head of the International Monetary Fund, Dominique Strauss-Kahn, was accused of sexually assaulting a hotel maid in New York. While the criminal charges were dropped, the event spurred hotels across New York to equip maids with panic buttons.

Wearing an RTLS badge allows these workers to quickly call for help, and the hotel industry is taking notice across the country. Cities such as Chicago and Seattle have passed legislation that ensures every hotel worker is equipped with one.

In Washington, DC, a recent high-profile, pre-inauguration day hotel assault allegation made headlines. Events such as this have driven more than 30 DC-area hotels to equip housekeepers with RTLS badges in the past year, a number that is sure to grow. This is especially true given that initiatives by the region’s hotel workers union have aimed to provide better safety for those in the District of Columbia, Maryland, and Virginia.

How does RTLS make a difference in hotels?

Because of the isolated nature of their work, housekeepers can be assaulted with no way to call for help. Thanks to RTLS, these staff members can discreetly press the button on a badge and call for assistance, immediately alerting someone of the exact location and who is calling for help.

Not only can these badges provide a layer of protection for hotels, but implementing RTLS technology infrastructure in a hotel setting can create additional efficiencies. For example, knowing where housekeepers are located throughout the building can help management understand what floors may be understaffed.

Additionally, systems such as ZulaFly’s Fuzion RTLS platform can help teams gather data such as how long housekeepers are taking in each room, how efficiently they move from room-to-room, and how quickly a guest that needs service is being helped. This type of data allows hotels to create stronger strategy and provide exceptional service to guests.

In an industry where housekeepers can be vulnerable and behavior of guests can be wildly unpredictable, the advantages of investing in RTLS technology are helping hotel professionals ensure their team is safely working with minimized distraction and maximum confidence.

As this technology continues becomes more prominent in larger cities across the country, watch for RTLS to play an ever-expanding role in the vitality of the hotel and hospital industry. Want to learn more about how Fuzion RTLS provides maximum safety and game-changing data? We’d love to start a conversation with you!

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